2 min read
The Future of AI in IT Service Management
How Generative AI is shifting the ITSM landscape from reactive problem solving to proactive automation.
AIServiceNowITSM
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Engineering efficient
enterprise workflows.
Hi, I'm Saurabh Kumar. A Principal Technical Accelerator Consultant at ServiceNow in Sydney, Australia. With nearly a decade of experience, I specialize in engineering advanced AI automations, complex integrations, and scalable ITSM architectures.
Featured Projects
Selected automation and integration work.
An AI-powered ServiceNow assistant designed to automatically triage and resolve Level 1 IT support tickets using LLMs. Implemented across a major telecommunications firm.
ServiceNowOpenAI GenAIPythonNext.js
View Case Study A comprehensive zero-touch onboarding portal for a major Australian bank. Reduced onboarding time from 3 days to 4 hours by automating AD provisioning and hardware requests.
ServiceNow Flow DesignerIntegration HubReact
View Case Study CMDB Health & Governance Dashboard
A custom real-time dashboard tracking CMDB correctness, staleness, and completeness scores with automated remediation tasks.
ServiceNow Service PortalAngularITOM
View Case Study Writing
Thoughts on AI, ServiceNow, and tech trends.
2 min read
5 Advanced Patterns for ServiceNow Flow Designer
Go beyond the basics with these 5 design patterns to ensure your ServiceNow automated workflows are robust and maintainable.
ServiceNowEngineering
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